GENERAL

Is there a minimum order?

Nope. No order is too small, or too big. We will accommodate. 

How far in advance should I reserve items?

Items are rented out on a first come, first serve basis. For medium to large sized events, we recommend reserving items approximately six months in advance.

Do I need an appointment to visit the showroom?

Appointments are recommended to visit our showroom. See contact information for hours.

What is the process for ordering?

To place an order, please email southcoastlinens@gmail.com or call 519.428.1622, text 226.203.4877. A 25% deposit is required at the time of reservation. Without a deposit, your order is not confirmed.

How long is the rental period?

Typically, our standard rental period is up to five days. Any items that are kept past this period of time may be charged a late fee. If you need to keep the items for longer, let us know in advance and we will try to accommodate your needs.

What does the rental fee include?

Our rental fee covers the price of the linen as well as all laundry and processing services. Additional fees would be taxes and delivery or shipping where applicable. Other fees are assessed once your order is returned to us.

Can I pick up my order?

Of course! Pick up from our showroom is fast, easy and free. Please keep in mind the size of your vehicle and the size of your order.

 

Do you deliver?

Delivery service fee is dependent on the amount of items that are ordered and the location of your venue.

Do you have insurance?

We do! As the customer, you are liable for losses and damages to all rented items as stated on your signed order/contract.

PAYMENTS AND CANCELLATIONS

Can I make changes to an order?

Additions or Reductions to an order can be made any time up to 48 hours before pick up/delivery date.

Do I have to pay for linens that I don’t use?

We must charge for all linens picked up, delivered.

What if I want to cancel my order?

Your 25% deposit is fully refundable on cancellations, made 72 hours before the pickup/delivery date.

FEES

What happens if my order is not returned on time?

You may be subject to a late return fee. If there are any delays in order returns, please contact us directly at 226.203.4877 or 519.428.1622 or southcoastlinens@gmail.com.

Will I be charged for damaged or missing items upon return?

You are responsible for ordered items from the time of pickup/delivery to the time of return. Upon receipt, check all items and immediately report any issues to us directly.

Items that are missing, have permanent damage, or stains that cannot be removed beyond standard laundry procedures will incur a replacement fee. Items that are repairable will be assessed and fixed and then charged accordingly.

How will I be notified about a damage fee?

We will send you an email on notice of permanent damage items. The email will provide information regarding the order as well as photos of the damage. You will receive a receipt once the damage fee has been received.

If you believe we have missed any information, please respond to the initial follow-up email.

How much is the fee for damaged/ missing items?

The fee for damaged items is dependent on the extent of damage.

The fee for missing or permanently damaged items will incur a replacement cost of the items at retail price, replacement cost, shipping fees and provincial sales taxes.

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